Water / Sewer Department Policy & Procedures

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Water Billing Procedures

  • Residents are sent a water bill monthly (starting 8/1/2010)
  • Commercial accounts are billed monthly
  • The bill reflects charges incurred during the last billing period and any outstanding balance
  • The due date is approximately 25 days after the bill is mailed
  • Approximately 10 to 15 days later, a shut-off notice will be mailed if the bill remains unpaid
  • Bills must be paid by the date shown on the shut-off notice, or the water service will be shut-off

There is a drop-box located in the City Hall parking lot for after hours payment.  Drop box payments are posted the next business day. Call (248) 546-4076 for details.

Starting August 1, 2010, there will no longer be Partial Payment Agreements (PPA's) or past due bills. The past due amount will be included in the regular bill.

Turn on Policy

Once water service has been shut-off for non-payment, residents must sign a turn-on form at the Water Department.  The form will reflect a $50.00 turn-on fee assessed on the next regular bill.